Last updated: September 2026

At The Online Dollar Store, customer satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

Return Eligibility

• Items may be returned within 7 days of delivery.
• Products must be unused, in original condition, and in original packaging.
• Items that are damaged, used, or missing parts are not eligible for return.
• For items sold in multiple colors (such as flasks, bottles and tumblers), the color is chosen at random and may vary. A different color from the product photos is not a reason for return.

Non-Returnable Items

• Perishable goods
• Discounted or sale items
• Items marked as final sale

How to Initiate a Return

To initiate a return, please contact us within 7 days of receiving your order:

📍 359 Upper Mall, Lahore
📞 0305-4701404

Please provide your order number and reason for return. We will guide you through the process.

Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5–7 business days.
• Refunds for Cash on Delivery (COD) orders will be issued via bank transfer or store credit.
• Original shipping charges are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at the details above.

Late or Missing Refunds

If you haven't received a refund within the stated timeframe, please check with your bank first, then contact us for assistance.

Wrong or Defective Items

If you receive a wrong, defective, or damaged-in-transit item, please contact us within 48 hours of delivery with your order number and clear photos or an unboxing video. We will arrange a replacement or refund at no extra cost to you.

Return Shipping

For change-of-mind returns, the customer is responsible for the cost of sending the item back. If the return is due to a wrong or defective item, we will cover the return shipping cost.